Hector Privacy Policy
Foreword
We at Hector are committed to protecting the information that you share with us and explaining how we collect, process, and share that information online. When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and keep it secure.
We provide you with insight into the privacy practices employed here at Hector.
Background
This Policy provides an overview of how Hector’s information of “data subjects” (hereinafter referred to as “You or your”) personal data is collected, handled, and protected. In this policy, “we,” “us,” and “our” may refer to Hector or its subsidiaries and affiliates.
Services Provided by Hector
Hector platform is designed to help you consistently with our services. We offer the capacity to provide a platform for all the services required by small and medium enterprises, providing an end-to-end solution enabling businesses.
In addition, our platform, Hector, is built to optimize Amazon and other e-commerce advertising campaigns through data analytics, reporting, and automation.
What data do we collect?
Our Company collects the following data:
Personal identification information:
Name & email address
Advertising & Retail Data:
Campaign metrics
ASIN/SKU-level performance
Sales data
Account access credentials or tokens:
Through authorized API integrations
How do we collect your data?
You or your employer directly provide Our Company with the data we intend to collect. We collect data and process data when you:
Register online or avail of our products or services.
Authorize us to access advertising platforms (e.g., Amazon Ads, Flipkart Ads) or quick-commerce platforms (e.g., Blinkit, Zepto) via their APIs.
Our Company may also receive your data indirectly from the following sources: Third-party e-commerce platforms and analytics tools via authorized integrations
How will we use your data?
Our Company collects your data so that we can:
Provide your service, and manage your account to provide the service.
Email you with special offers on other products and services we think you might like.
Email you with real-time alerts of your organization.
Enable advertising campaign execution and optimization
Generate analytics and reporting insights on ad and retail performance
Ensure the functioning of our integrations with external APIs for campaign management
If you agree, Our Company will share your data with our partners who are also an essential part of the service we intend to provide.
How do we store your data? (If you are located in the EU)
Our Company securely stores your data at a secure storage location in Europe. Our Company will keep your PII data for as long as our service is availed. Once this period has expired, we will delete your data by scrubbing off all PII within a month of Service Termination.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like. If you no longer wish to be contacted for marketing purposes, you can drop us an email.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access
You have the right to request Our Company for copies of your personal data.
The right to rectification
You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure
You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing
You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing
You have the right to object to Our Company’s processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer.
Email us at: support@hectorai.live
Data Protection Officer (DPO) and their responsibilities
DPO Contact Info
Name: Meher Patel
Email: support@hectorai.live
DPO Roles and Responsibilities
Create, implement, and supervise the organization's privacy policies and processes, ensuring compliance with applicable data protection regulations.
Ensure compliance with data protection laws and regulations.
Act as the organization's primary point of contact for personal data processing issues.
Conduct frequent audits to monitor data processing processes, identify risks, and conduct Data Protection Impact Assessments (DPIAs).
Complete records of processing activities (RoPA).
Advise on obligations under GDPR or local data protection regulations.
Educate and train employees on data protection.
Conduct risk assessments related to data processing activities.
Provide responses to individuals regarding their data processing issues and rights.
Data Sources & External Tools
We integrate with several third-party APIs and services, including but not limited to:
Amazon Ads, Flipkart Ads, Myntra Ads
Quick-commerce platforms like Blinkit, Zepto, Big Basket, Instamart
Payment gateways (e.g., Razorpay, Stripe)
These services may collect or store your data under their own privacy policies. We recommend reviewing their policies as well.
Account Access Permissions
To deliver campaign optimization services, Hector requires permission to access your e-commerce or advertising accounts. This includes the ability to:
Import campaign data
Analyze ad performance
Set up or manage campaigns
Access account dashboards
This access is controlled and authorized by you during integration setup.
Cookies and Tracking
Our Company uses essential cookies and session variables only to:
Keep you signed in
Maintain secure sessions
Monitor basic usage patterns to improve UX
We do not use cookies for ad targeting or behavioural profiling. Disabling cookies might affect the proper functioning of the platform.
International Data Transfers
If you are located outside of India or the region where our servers are hosted, your information may be transferred to, stored, and processed in India or other countries. By using Hector, you consent to this transfer in accordance with our Privacy Policy and applicable laws.
Consent Management
Obtaining Consent
Our privacy policy details transparently the purposes of data processing, the affirmative actions required for consent, and the granularity of choices.
Modification of Consent
Users can modify consent preferences through settings with notifications and documentation maintained for all modifications.
Withdrawal of Consent
Clear instructions are provided on withdrawing consent without negative consequences, and record-keeping is ensured.
Children’s Privacy
The site and our product are not intended for use by children, and Our Company does not knowingly collect personal information from anyone under 13 years of age. Product access is granted only to the employees of our client companies, assuming they are all above 18 years of age. In case of any exceptions, We collect it with parental consent.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
Our Company does not use cookies. We only use a session variable to:
Keep you signed in to our application
Privacy policies of other websites
Our Company website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21st April 2025.
How to contact us?
If you have any questions about Our Company's privacy policy or the data we hold on you, or if you would like to exercise one of your data protection rights, please contact us.
Email us at: support@hectorai.live
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern satisfactorily, you may contact the Information Commissioner's Office.
ENFORCEMENT
We expect all employees to comply with this policy and any related policies, standards, processes, procedures, and guidelines. Failure and/or refusal to abide by this policy may be deemed a violation. Compliance with the policies will be a matter of periodic review by the Information security officer / Information Security Team. Any employee found to have violated this policy may be subject to disciplinary action.
Monitoring
The company employs appropriate technology solutions to monitor policy/procedure compliance.
Self-Assessment
The CEO/CTO are required to conduct self-assessment within their areas of control to verify compliance with this policy/procedure.
SPECIAL CIRCUMSTANCES AND EXCEPTIONS
All exceptions to this policy/procedure will require a waiver explicitly approved by one of Hector's CEO/CTO.
Without prejudice to any rights, titles, or interests, we expressly reserve the right to amend, modify, or update any or all policies at our sole discretion, without requiring prior consent or approval.